Every now and again I’ll get some questions from a journalist: they want a talking head for an article and I’m usually happy to oblige. Typically, I’ll provide quite a lot of material and a few sentences will be used. I sent these responses to a journo last week, so I thought I’d puiblish my […]

Tonight on the train home. I sit down next to a man I don’t know, who’s already jabbering away on his mobile telephone to someone else I don’t know, about things that don’t interest me. Then something piques my interest. I pause my iPod and listen in. And remember, I only have one side of

For about a month I’ve been scribbling a post about eBay feedback and the recent changes. But it was getting long and convoluted and rather like one of my university history essays. How to make it digestable? Then I remembered one history essay I wrote about the League of Nations…. and Woodrow Wilson’s Fourteen Points.

Scot Wingo‘s annual keynote at Catalyst is always worth listening to because he is accountable to his customers and they want results. He doesn’t deal in theoretical coolness or geeky oneupmanship: he is interested in things that work (perhaps a reflection of his engineering training?), deliver sales and help CA merchants. This year was no

If we believe the press (articles in the Metro and The Times to name two), dark clouds are looming over eBay: the wronged masses of eBay sellers are grumbling and steeling themselves for a strike. Like David polishing his sling before the fight, they’re getting ready to slay Goliath. At ChannelAdvisor’s Catalyst event in London,